ITIL Foundation Training in Chennai
ITIL foundation training in Chennai from Payilagam will prepare you to align your business needs with your IT services and to take up ITIL certification. Information Technology Infrastructure Library (ITIL) is a set of best practices that guide to provide quality IT services. ITIL is the best practices in IT service management. If you are working in an environment where IT services is a core competency, this course is designed for you. Anyone looking for higher lever certifications in ITIL must complete ITIL foundation first. At Payilagam, you will understand and learn the basic IT service management principles and best practices. Our ITIL foundation training will empower you to improving the maturity of an IT organization. An ITIL Foundation certified professional can find suitable job opportunities in any IT organization.
ITIL Foundation Training in Chennai – Course Syllabus
Chapter 1 : Service Management as a practice
The purpose of this unit is to help the candidates define Service and to comprehend and explain the concept of service Management as a practice.
Chapter 2 : Service Life cycle Phases => Service Strategy
This unit is to help the candidates understand how the service strategy contribute to the service life cycle, to explain the high level objective, scope, basic concepts and in processes
- Service Portfolio Management
- Business Relationship Management
- Demand Management
- Financial Management
Chapter 3 : Service Life Cycle Phase => Service Design
This unit is to help the candidates understand how the service Design contribute to the service life cycle, to explain the high level objective, scope, basic concepts and in processes
- Design Coordinator
- Availability Management
- Capacity Management
- Security Management
- IT Service Continuity Management
- Service Catalog Management
- Service Level Management
- Supplier Management
Chapter 4 : Service Life Cycle Phase => Service Transtition
This unit is to help the candidates understand how the service Transition contribute to the service life cycle, to explain the high level objective, scope, basic concepts and in processes
- Transition, Planning & Support Management
- Release & Deployment Management
- Change Management
- Service Asset & Configuration Management
- Knowledge Management
Chapter 5 : Service Life Cycle Phase => Service Operation
This unit is to help the candidates understand how the service Transition contribute to the service life cycle, to explain the high level objective, scope, basic concepts and processes in Service Operations
- Incident Management
- Problem Management
- Access Management
- Event Management
- Service Request Fulfillment
Functions in Service Operation
- Service Request Fulfillment
- Service Desk Function
- Application Management Function
- Technical Management Function
- IT Continuity Management Function
- IT Operations control
- Facility Management Function
Chapter 6 : Service Life Cycle Phase => Continual Service Improvement
This unit is to help the candidates understand how the Continual Service Improvement contribute to the service life cycle, to explain the high level objective, scope, basic concepts and processes in Continual Service Improvement
- 7 step Service Improvement Process
Chapter 7 : Technical & Architecture
This unit is to help the candidates understand how the Technology and Architecture Contribute to the service Lifecycle.
Chapter 8 : Complementary & Web based Guidance
This unit is to help the candidates understand the concept of ITIL Complementary Guidance and ITIL Web based Guidance.
Chapter 9 : Qualification Schemes
This unit is to help the candidates understand how the latest ITIL Qualification scheme and how to achieve ITIL Expert certification.
The purpose of this unit is to help the candidates define Service and to comprehend and explain the concept of service Management as a practice.
Chapter 2 : Service Life cycle Phases => Service Strategy
This unit is to help the candidates understand how the service strategy contribute to the service life cycle, to explain the high level objective, scope, basic concepts and in processes
- Service Portfolio Management
- Business Relationship Management
- Demand Management
- Financial Management
Chapter 3 : Service Life Cycle Phase => Service Design
This unit is to help the candidates understand how the service Design contribute to the service life cycle, to explain the high level objective, scope, basic concepts and in processes
- Design Coordinator
- Availability Management
- Capacity Management
- Security Management
- IT Service Continuity Management
- Service Catalog Management
- Service Level Management
- Supplier Management
Chapter 4 : Service Life Cycle Phase => Service Transtition
This unit is to help the candidates understand how the service Transition contribute to the service life cycle, to explain the high level objective, scope, basic concepts and in processes
- Transition, Planning & Support Management
- Release & Deployment Management
- Change Management
- Service Asset & Configuration Management
- Knowledge Management
Chapter 5 : Service Life Cycle Phase => Service Operation
This unit is to help the candidates understand how the service Transition contribute to the service life cycle, to explain the high level objective, scope, basic concepts and processes in Service Operations
- Incident Management
- Problem Management
- Access Management
- Event Management
- Service Request Fulfillment
Functions in Service Operation
- Service Request Fulfillment
- Service Desk Function
- Application Management Function
- Technical Management Function
- IT Continuity Management Function
- IT Operations control
- Facility Management Function
Chapter 6 : Service Life Cycle Phase => Continual Service Improvement
This unit is to help the candidates understand how the Continual Service Improvement contribute to the service life cycle, to explain the high level objective, scope, basic concepts and processes in Continual Service Improvement
- 7 step Service Improvement Process
Chapter 7 : Technical & Architecture
This unit is to help the candidates understand how the Technology and Architecture Contribute to the service Lifecycle.
Chapter 8 : Complementary & Web based Guidance
This unit is to help the candidates understand the concept of ITIL Complementary Guidance and ITIL Web based Guidance.
Chapter 9 : Qualification Schemes
This unit is to help the candidates understand how the latest ITIL Qualification scheme and how to achieve ITIL Expert certification.
This unit is to help the candidates understand how the service Design contribute to the service life cycle, to explain the high level objective, scope, basic concepts and in processes
- Design Coordinator
- Availability Management
- Capacity Management
- Security Management
- IT Service Continuity Management
- Service Catalog Management
- Service Level Management
- Supplier Management
Chapter 4 : Service Life Cycle Phase => Service Transtition
This unit is to help the candidates understand how the service Transition contribute to the service life cycle, to explain the high level objective, scope, basic concepts and in processes
- Transition, Planning & Support Management
- Release & Deployment Management
- Change Management
- Service Asset & Configuration Management
- Knowledge Management
Chapter 5 : Service Life Cycle Phase => Service Operation
This unit is to help the candidates understand how the service Transition contribute to the service life cycle, to explain the high level objective, scope, basic concepts and processes in Service Operations
- Incident Management
- Problem Management
- Access Management
- Event Management
- Service Request Fulfillment
Functions in Service Operation
- Service Request Fulfillment
- Service Desk Function
- Application Management Function
- Technical Management Function
- IT Continuity Management Function
- IT Operations control
- Facility Management Function
Chapter 6 : Service Life Cycle Phase => Continual Service Improvement
This unit is to help the candidates understand how the Continual Service Improvement contribute to the service life cycle, to explain the high level objective, scope, basic concepts and processes in Continual Service Improvement
- 7 step Service Improvement Process
Chapter 7 : Technical & Architecture
This unit is to help the candidates understand how the Technology and Architecture Contribute to the service Lifecycle.
Chapter 8 : Complementary & Web based Guidance
This unit is to help the candidates understand the concept of ITIL Complementary Guidance and ITIL Web based Guidance.
Chapter 9 : Qualification Schemes
This unit is to help the candidates understand how the latest ITIL Qualification scheme and how to achieve ITIL Expert certification.
This unit is to help the candidates understand how the service Transition contribute to the service life cycle, to explain the high level objective, scope, basic concepts and processes in Service Operations
- Incident Management
- Problem Management
- Access Management
- Event Management
- Service Request Fulfillment
Functions in Service Operation
- Service Request Fulfillment
- Service Desk Function
- Application Management Function
- Technical Management Function
- IT Continuity Management Function
- IT Operations control
- Facility Management Function
Chapter 6 : Service Life Cycle Phase => Continual Service Improvement
This unit is to help the candidates understand how the Continual Service Improvement contribute to the service life cycle, to explain the high level objective, scope, basic concepts and processes in Continual Service Improvement
- 7 step Service Improvement Process
Chapter 7 : Technical & Architecture
This unit is to help the candidates understand how the Technology and Architecture Contribute to the service Lifecycle.
Chapter 8 : Complementary & Web based Guidance
This unit is to help the candidates understand the concept of ITIL Complementary Guidance and ITIL Web based Guidance.
Chapter 9 : Qualification Schemes
This unit is to help the candidates understand how the latest ITIL Qualification scheme and how to achieve ITIL Expert certification.
This unit is to help the candidates understand how the Technology and Architecture Contribute to the service Lifecycle.
Chapter 8 : Complementary & Web based Guidance
This unit is to help the candidates understand the concept of ITIL Complementary Guidance and ITIL Web based Guidance.
Chapter 9 : Qualification Schemes
This unit is to help the candidates understand how the latest ITIL Qualification scheme and how to achieve ITIL Expert certification.
This unit is to help the candidates understand how the latest ITIL Qualification scheme and how to achieve ITIL Expert certification.
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